Please note that due to the current pandemic and the restrictions this inevitably brings, we are only travelling to dispatch orders once per week in order to stay safe so please allow an extra 3-5 days for your order to ship.
There are also delays across the entire Royal Mail network affecting the delivery to both the UK and Internationally. Therefore please expect delays of up to 5-10 days (UK) and 1-3 weeks (international, depending on where you are this varies greatly.)
We aim to dispatch orders within 2 working days. During peak times this can take up to 5 working days.
FREE UK DELIVERY ON ALL UK ORDERS
STANDARD DELIVERY: ROYAL MAIL 48 hour - FREE
STANDARD SIGNED FOR DELIVERY: ROYAL MAIL 1st Class 24 hour - £2.00
Royal Mail 48 hour delivery aims to deliver within 48 hours (one working day) after dispatch. In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control.
Please allow 5 working days to pass before contacting us if you have not received your parcel.
STANDARD INTERNATIONAL AIRMAIL: £6.80
TRACKED INTERNATIONAL AIRMAIL: £12.80
For tracked mail, you can enter your tracking number here or click the link in your dispatch notice email. Please allow 48 hours for your tracking to populate and update.
Typically for Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 10 working days. Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
For anywhere not mentioned above, the delivery time is 7-10 working days from dispatch. However, in some instances this can take up to 15 working days.
Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you are agreeing to these conditions.
In the unlikely event your parcel has not arrived or has arrived in a damaged condition, you can look to make a claim with Royal Mail here.
Please contact us at for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.
For any questions regarding shipping please email: Louise@pennylou.co.uk.